Masterdance

CUSTOMER POLICY
As a club policy we do not refund for non-attendance. In some circumstances, if we are given prior notice we will allow participants to register on the same course at a later date or day. This only normally applies if the course has not reached maximum occupancy. This facility does not apply to individual lessons within courses. Clients are required to give twenty four hours notice for cancellations for all bookings. Under such circumstances a credit voucher will be awarded for future use or to have the session rescheduled. Credit vouchers will be rendered unredeemable once the noted expiry date has passed. Cancellations for sessions held on Mondays and Saturdays require at least two days notice. All cancellations should be communicated to the club in writing via email. This policy applies to all bookings at The Masterdance Studio

Left telephone messages are not accepted as valid . Credit vouchers are not available when requests are made retrospectively. Any potential credit voucher will be made available from the date the request is made in writing via email. No other method will be accepted as valid. Membership to the Masterdance does not guarantee that you will always get the classes you request but every endeavour will be made to assist in the selection of your classes. The Masterdance Studio does not guarantee the availability of any specific dance class but does guarantee a range of dance classes.

COMPLAINTS PROCEDURE
If classes are considered to be in any way unsatisfactory, participants are required to terminate their participation in the relevant class immediately . All criticisms should be documented and sent via email to patricia@masterdance.co.uk . Please note that this format is the only method acceptable to Masterdance Studio. In particular phone call complaints will not be acted upon especially where participation is continued . Messages left on voicemail will not be registered as a formal complaint.
Please note that any free or promotional courses offered are not transferable, redeemable or eligible for credit vouchers